Privacy Policy

May 25, 2018

Thanks for visiting Uhoda! Our website collects some Personal Data from its Users. Uhoda covers all the rights individuals have, including how you would delete personal data or provide data electronically and in a commonly used format. We will not use or share your information with anyone except as described in this Privacy Policy.

Personal information we collect

Our website collects personal information regarding you or your device such as:

  • Information you provide to contact us
    Specifically email address, first name and last name.

  • The emails and other communications that you send us
    Such as customer support inquiries.

  • Information you share with us in connection with surveys, contests or promotions.

  • Information from your use of the site (Analytics).
    This includes: IP addresses, web pages you visited prior to coming to our site, information about your browser, network or device (such as browser type and version, operating system and other regional settings), information about how you interact with the sites (such as searches, referral pages, and problems you may encounter, such as loading errors). Although the information we gather through these tools remains anonymous so we cannot tell who you are.

See Detailed information on the processing of Personal Data.

We also use cookies and similar technologies.
Our Cookies Policy describes what we do in that regard.

How we collect personal information

We collect personal information from you in a number of situations.

When you sign up for our mailing list, we ask for your name and e-mail address. We also collect the personal information that you provide when you request a product (such as a Wash Card) or service from us, when you contact us to get involved in one of our projects (e.g. Job inquiries), sign up for one of our events or take part in one of our surveys. Finally, we keep a record of communications by email you may have with us.

In addition, when you use our website, please bear in mind that we might also record the areas of the website that you visit and some information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL, etc.) and your IP address. We do this by using cookies (although the information we gather through our cookies remains anonymous so we cannot tell who you are). See our Cookies Policy for more information on what a cookie is and how we use them on our website.

We obtain personal information from different sources:

  • You provide some of it directly (such as contacting us through a contact form or newsletter registration).

  • We record some of it automatically when you use our site (including with technologies like cookies).

  • We receive some of it from third parties (such as IP detection to enable geographic location and provide you with your nearest store location).

We’ve described this in more detail here.

How we use your personal information

Except as set out in this paragraph, we will never sell, exchange or divulge your personal information to any third party without your consent. We use the personal information we obtain about you to:

  • Communicating with you. Including by sending you emails about your requests only when you contact us directly.

  • Promote our Services. Send you marketing communications about products, services, offers, programs and promotions of Uhoda and our partners only when you are a registered member of our newsletter.

  • Customising and improving our Services. Provide you with customised services. For example, we use your location information to determine which store is the nearest from your position. We do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually.

  • Ensure the security and integrity of our Services.

  • Manage our Third party relationships.

  • Complying with law. Comply with eventual applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.

We process your personal information for the above purposes when:

  • Consent. You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time.  

  • Legal obligation. We have a legal obligation to use your personal information, such as to comply with a court order or binding law enforcement request.

  • Protecting you and others. To protect your vital interests, or those of others.

We share personal information in the following ways:

  • Service providers. We share personal information with our service providers that perform services on our behalf. For example, we may use third parties to help us provide store locations or assist with data storage.

  • Following the law or protecting rights and interests. We disclose your personal information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property or interests.

Security of Personal information

We take the security of your personal information very seriously at Uhoda. If at any point you suspect or become aware of a security incident (i.e. for example you receive suspicious communication from someone holding themselves out to be an Uhoda employee or from a dupe website claiming to be affiliated with Uhoda), please forward the communication to us or report the incident by email as soon as possible.

How we protect your personal information

While no service is completely secure, our Platform service and hosting has a security team dedicated to keeping personal information safe. They maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing of, the personal information in our possession. They employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.

How we retain your personal information

The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria.

You may delete your Data by contacting us at and we will delete the personal information Uhoda holds about you (unless we need to retain it for the purposes set out in this Privacy Policy).

Data transfers

Personal information that you submit through the site may be transferred to countries other than where you live, such as, for example, to our servers in the U.S. We also store personal information locally on the devices you use to access the Services.

Your personal information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information.

We rely upon a number of means to transfer personal information which is subject to the European General Data Protection Regulation (“GDPR”) in accordance with Chapter V of the GDPR. These include:

  • Privacy Shield. We transfer, in accordance with Article 45 of the GDPR, personal information to companies that have certified their compliance with the EU-U.S. or Swiss-U.S. Privacy Shield Frameworks.

  • Standard data protection clauses. We may, in accordance with Article 46 of the GDPR, transfer personal information to recipients that have entered into the European Commission approved contract for the transfer of personal data outside the European Economic Area.  

  • Other means. We may, in accordance with Articles 45 and 46 of the GDPR, transfer personal information to recipients that are in a country the European Commission or a European data protection supervisory authority has confirmed, by decision, offers an adequate level of data protection, pursuant to an approved certification mechanism or code of conduct, together with binding enforcement commitments from the recipient to apply the appropriate safeguards, including as regards data subjects’ rights, or to processors which have committed to comply with binding corporate rules.

You can find out more information about these transfer mechanisms here.

Privacy Shield

Our platform, hosting and backend services, Squarespace, Inc. has certified its compliance to the Privacy Shield.

Squarespace is committed to treating personal information received from the European Economic Area and Switzerland pursuant to the Privacy Shield Frameworks in accordance with the applicable Principles. You can find our certification here and you can learn more about the Frameworks and Principles by visiting

Our accountability for personal information we receive under the Privacy Shield and subsequently transfer to a third party is described in the Privacy Shield Principles. In particular, we may use third parties to process data on our behalf as described in this Privacy Policy, and we remain liable if they do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.

Your rights and choices

Under the GDPR, personal data is any information that can reasonably identify a specific living person, either alone or with other information. This broad definition includes not only traditional personal data — e.g., dates of birth, names, physical addresses, email addresses — but location data, biometric data, financial information, and much more.

Your rights as individuals under the GDPR:

  • subject access

  • to have inaccuracies corrected
  • to have information erased
  • to object to direct marketing
  • to restrict the processing of your information, including automated decision-making
  • data portability

See detailed informations about Personal Data.

You can access, update, change or delete personal information by contacting us at to request the required changes.

If you are a registered recipient of our newsletter, you can also elect not to receive marketing communications by changing your preferences on Mailchimp or simply by contacting us directly at

Please note that, for technical reasons, there is likely to be a delay in deleting your personal Information from our systems when you ask us to delete it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.

Additionally, if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

Checking or Updating Personal Information

If you have questions, comments or complaints about this Privacy Policy or if you would like to exercise your rights and choices, please email us at, or write to us at the addresses below:

Rue Léon Frédéricq 14
4020 Liège

We will update any information as soon as we can.